Privacy, Terms & Conditions

Welcome to the practice of Emilia Diniz Silveira, Counselling Psychologist & Parenting Coach. By engaging in my services — including counselling, coaching, and workshops — you agree to the following terms:

1. Services Provided

I offer evidence-based psychological counselling, emotional wellbeing support, and coaching tailored to individual cultural and unique needs. Therapy is a collaborative process and outcomes depend on your active participation and external factors.

2. Eligibility

Services are available to individuals aged 18+ or minors with parent/guardian consent. I reserve the right to decline services if needs are beyond my professional scope.

3. Confidentiality & Privacy

Client confidentiality is strictly maintained, except where disclosure is required by law, such as:

I use secure systems and practices to safeguard client information in line with data protection laws. Explained more clearly in the disclosure and informed consent agreement.

4. Therapeutic Boundaries

The counselling relationship is built on trust and respect. My services are not a substitute for medical, psychiatric, or emergency care. In crises, please contact emergency services immediately.

5. Appointments & Cancellations

Sessions are typically 45–50 minutes. Timely attendance is required. Cancellations and rescheduling are subject to the Cancellation Policy shared during onboarding.

6. Fees & Payments

Fees are communicated upfront. Payment methods and refund terms are outlined in my Payment Policy. Some services may require prepayment.

7. Client Commitments

Effective therapy requires your:

8. Online Sessions

Online consultations require clients to:

While I use secure platforms, occasional technical disruptions may occur. Sessions may be rescheduled if significantly affected.

9. Limitations of Therapy

Therapy offers significant benefits but no guarantees of specific outcomes. Referrals may be provided if additional support is needed.

10. Termination of Services

Either party may discontinue services. It is advisable to discuss termination during a session to ensure appropriate closure and referrals.

11. Intellectual Property

All materials shared (articles, videos, tools) are for personal use only and may not be reproduced or distributed without prior written permission.

12. Limitation of Liability

While I am committed to providing quality care, I am not liable for any direct or indirect damages arising from the use of my services.

13. Dispute Resolution & Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

14. Policy Updates

Terms and policies may be updated periodically.